Apology & Recovery Email

Write a customer apology email for [ISSUE/PROBLEM THAT OCCURRED]. Our fault: [WHAT WENT WRONG]. Impact: [HOW IT AFFECTED CUSTOMERS]. Include: Subject Line: [Clear, honest acknowledgment] Body: 1) Immediate, sincere apology (no excuses in first paragraph), 2) Clear explanation of what happened (transparent but not overly technical), 3) Acknowledgment of impact and inconvenience, 4) Specific actions we've taken to fix it, 5) What we're doing to prevent it from happening again, 6) Compensation or goodwill gesture: [YOUR OFFER - refund, credit, extension, etc.], 7) How to claim compensation (make it easy), 8) Direct support contact for questions, 9) Recommitment to our standards. Tone: Genuine, accountable, human (not corporate-speak). Actions speak louder than words - focus on fixes, not just sorry.