Chatbot Conversation Flow

Design a customer service chatbot conversation flow for [YOUR WEBSITE/PRODUCT]. Common customer inquiries: [LIST INQUIRIES]. Create: 1) Welcome message and menu options, 2) Decision tree for routing (5-7 main paths), 3) FAQ response templates (10-12 common questions with answers), 4) Escalation triggers (when to hand off to human), 5) Conversational tone guidelines, 6) Fallback messages (when bot doesn't understand), 7) Closing messages and satisfaction check, 8) Proactive chat triggers (when to automatically open chat based on user behavior). Write actual copy for each interaction, keep responses concise (2-3 sentences max).